Return Policy

At The Chocolate Shoppe, we take pride in delivering high-quality products. If something isn’t right with your order, we’re here to help.

Eligibility for Refunds

• Refund requests must be made within 14 days of delivery.
• A valid order number is required for all requests.
• To qualify for a refund, the product itself must be damaged or compromised. Damage to the outer packaging alone does not qualify if the items inside remain in good condition.

Ineligible Refund Requests
We are unable to offer refunds for:

• Products that are simply not to personal taste or preference.
• Orders where the items arrived in acceptable condition, even if the outer packaging was damaged.

Required Information
When submitting a refund request, please include:

• A brief description of the condition of the packaing upon arrival (e.g., damaged, giant hole, intact, etc.).
• A description of the items inside the package, including any issues such as damage, melting, missing items, or quality concerns
• All relevant photos of the damaged products.

How to Request a Refund
Please contact our support team with the required information via the email below. Once reviewed, we will determine eligibility and next steps.

info@chocolateshoppe.com

Additional Notes

• Refunds are assessed on a case-by-case basis.
• Incomplete requests (including missing order number or required descriptions) may result in delays or denial of the refund request.